Exosite IoT Support Services Team Launches New Premium and Continuation Services
by Exosite, on June 30, 2016
New offerings accelerate commercial and industrial IoT adoption and ease customer ability to integrate with Exosite IoT cloud
MINNEAPOLIS -- June 30, 2016 -- Exosite, LLC, a leading provider of Internet of Things (IoT) enablement technology and services, today announced enhancements to three customer support programs to facilitate implementation of IoT to meet the needs of its growing customer base.
Professional IoT support and maintenance has proven to be a must-have for most organizations when implementing IoT technologies, regardless of size. A global leader in IoT infrastructure and software, Exosite’s Support Services team knows what it takes to make organizations successful when supporting mission-critical IoT solutions. Exosite’s trained support professionals and subject matter experts have the experience and training to guide customers through support, maintenance, and business alignment to meet their business goals. Each team will work with customers to learn and understand their specific challenges and needs to assist their organization every step of the way.
Customers can engage with our Support Services team through Standard Support, Premium Support, and Continuation Services programs.
Exosite includes a world-class Standard Support program with both technical and business support to all customers leveraging the Exosite platform. By assisting customers in the resolution of maintenance issues with the software that supports an IoT solution, Exosite aims to achieve rapid entry into production with an immediate and sustainable return on customer investment.
Exosite understands that businesses need reliable and responsive teams behind their internally built and maintained business-critical IoT solutions. With Exosite’s Premium Support, customers gain access to prioritized queues, telephone support, and expert services. Exosite Premium Support provides 24/7 critical coverage with response-time guarantee, help-desk-to-help-desk issue investigation, and troubleshooting. Exosite’s highly-trained team of engineers will augment your internal capacity to ensure your connected products operate smoothly.
Continuation Services expand on Exosite’s Premium Support to help customers keep pace with changing technology and user expectations by ensuring the ongoing development and maintenance of a customer’s Professional Services custom solution. Customers receive a project manager (PM) to handle resource management, status updates, communication, reporting, and risk management. Exosite assigns a lead developer who will be the subject-matter expert on customer projects, codebases, and integrated technologies. Establishing a one-on-one relationship with the PM will allow them to understand business objectives and environments, communicate proactively with customer staff, and act as the single point of contact for all concerns. The PM will oversee, track, and coordinate all support activity, working closely with all internal departments to ensure issues are addressed in the most effective manner.
For more information about Exosite’s Support Services offerings, visit our website.
Founded in 2009, Exosite, LLC, provides analytics-driven Internet of Things (IoT) software platforms that allow original equipment manufacturers (OEMs) to strategically leverage the revolutionary world of connected devices. Exosite's cloud-based services enable the world's leading durable goods manufacturers in consumer, commercial and industrial markets to quickly build and deploy solutions that accelerate the IoT generation of their business. The company is headquartered in Minneapolis, MN, with additional offices in North America, Asia and Europe. For more information, visit www.exosite.com.
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